Park Hyatt Chicago opened in 2000 and is located along North Michigan Avenue in Chicago’s prestigious Gold Coast neighborhood, steps from the shops and landmarks of the Magnificent Mile. Following an extensive renovation, the hotel reopened in 2022 with a refreshed design that blends contemporary residential luxury with understated elegance and a strong connection to art and architecture. With 182 rooms, including 23 suites, the hotel offers spacious accommodations with views across the Chicago skyline, Lake Michigan, and the historic Water Tower. Its signature restaurant, NoMI, along with an indoor pool, fitness center, and spa, creates an intimate urban retreat centered around refined design, personalized service, and one of Chicago’s most desirable locations.
Room Review
Highlights
Modern and minimalistic design, making the room feel spacious
Electronic lighting and curtain controls
Well designed lighting, fan of lights handing from ceiling
Floor itself is hardwood, but there is a large carpet covering most of the floor around the beds.
Full minibar
Detractors
Air conditioning is weak
Small closet area and small table area
No floor to ceiling windows
End of bed benches are dirty and stained
2 Queen Beds with Lake View
Bathroom Review
Highlights
5 feature bathroom (2 vanities, a shower, a bathtub, and a toilet)
Large bathtub with plant and bath salts
Large shower area with rainfall and handheld shower, both and run at the same time.
Bath amenities by Le Labo (Bergamote 22)
Detractors
Bath towels are rough
Lighting is motion sensor, will go dark after sometime leading to showering in the dark
No heated floors, this would have been a great feature for a luxury hotel in Chicago.
Rainfall shower pressure score: 3/5
Bathroom
Scoring
Room: 7/10
Bathroom: 7/10
Service: 12/15
Arrival Experience: Was not greeted by any bellmen when walking in. Check in was efficient and agent was friendly. Agent talked about how this was the first Park Hyatt in the world. I was upgraded to a river view and status was acknowledged. Agent mentioned how they started recently but I would not have been able to tell as they described the hotel and room well.
Housekeeping: Requested housekeeping items were delivered quickly, however on one instance the full request was not met. I asked for some extra towels and Kleenex at night, but only Kleenex was delivered. No cleanliness issues.
Communication: I texted the hotel on two separate instances. Both times, I received a response within 1 minute. I requested turndown late and night and request was accommodated.
One of the concierge staff had the Les Clefs d’Or keys, we were able to have a chat about her experience getting into the association and its strict and detailed training and evaluation process.
Dining: 8/10
Breakfast was served at the NoMI Kitchen dinning room. I had the steak and eggs, with apple juice. Came with complimentary bread. Was seating immediately by the host and greeted by the server. Server did not ask for dietary restrictions. Food came out fast, and server asked once if everything tasted good.
Had dinner at NoMI lounge. Host was in training, but was friendly and got me seated quickly as a walk in. Server knew the menu well and made good recommendations, but did not ask for dietary restrictions. Food was fast and server constantly checked on how I was doing.
Amenities: 3/5
The pool area feels dated and basic, and the hot tub is very small. Clearly renovation expenses were spared for this area. On the bright side, there are toys and swimming equipment for families with children. The fitness center is on the smaller side as well. It was difficult to find directions to the pool as it was behind the host desk of the restaurant, the staff admitted the design could be hard to navigate when I asked for directions.
Wellness suites offered are a nice touch.
Ambiance: 7/10
The main lobby was on the ground level, making getting to your room more convenient. Lobby is well lit and featured a small seating area and table with artwork behind. The lobby is quiet and there was usually just a few guests and staff. The guest elevators are across the lobby from the front desk. Front desk area is well designed, and I like the small glass area in front of their computer where you can put your ID and credit card.
Valet area design could be improved, as there is a standard door next to one small revolving door. Large luggage would not be able to fit thought the revolving door. There is a small vestibule, and a Canada Goose store on the right of the entrance connected to the hotel. Lots of gold featured in the front. Park Hyatt Chicago is written twice, once above the valet roof and once under, neither signage is written in the Park Hyatt brand format.
Does not have the Park Hyatt feel.
Total: 44/60 (October 2026 Stay)
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